Frequently Asked Questions

Where do you ship to?

We ship worldwide. No matter where you are, we'll get your order to you.

How long does delivery take?

Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days for standard shipping. You'll receive a tracking number once your order ships.

Are your products safe for my pet?

Absolutely. Every product at Petwino is carefully selected for quality and safety. We only sell products we'd use on our own pets.

Can I track my order?

Yes. Once your order ships, you'll receive a tracking link by email so you can follow it every step of the way.

What if I'm not happy with my order?

We offer a 30-day return policy. If anything isn't right, contact us at support@petwino.com and we'll make it right.

How do I contact you?

Email us at support@petwino.com. We typically respond within 24 hours, Monday to Friday.